FREQUENTLY ASKED QUESTIONS
Below is a list of our most frequently asked questions. If we haven't answered your question below, feel free to contact us.
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Is the payment secure?
CHATEAU BEAUPORTAIL does not collect your payment data. All of your bank details are collected only by our PCI compliant payment provider PayPal, which guarantees payment security.
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What payment methods can I use?
PayPal allows you to make payments using a variety of methods including: PayPal balance, a bank account, PayPal Credit, debit or credit cards, and rewards balance. You will be able to choose your payment method when confirming your order.
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Is there a minimum quantity I must order?
There is no minimum quantity to place an order. Our wines are available to be purchased by the bottle. However, customers who order 6 bottles will receive a 10% discount. Plus, enjoy free shipping if your order is €200 or more.
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What shipping methods do you offer?
We offer shipping via Colissimo, Geodis and TNT for orders within France. We use FedEx and DHL to ship orders outside of France.
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What happens if I am absent when the courier delivers my package?
In case of absence, the package will be delivered to the nearest location of the courier you selected. You will be informed by a delivery notice at your home. You can then pick up your package depending on your availability.
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What if my order is missing or incorrect?
Please use our online contact form to inform us and we will do what is necessary to correct the issue.
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What is the process to ship your wines to countries with alcohol control (for example: Canada & USA)?
In Canada, you can order our wines through your provincial or territorial liquor board, which will handle the shipping and clearance for you. Each province has a mark up and requires specific information to approve your importation. Additionally, federal customs and taxes will apply (at a much lower rate than the provincial mark up). For more information, please consult with your provincial or territorial liquor board.
In the United States, each state has the authority to regulate alcohol within its borders. State laws and regulations vary widely from state to state. You must check with your state's Alcohol Beverage Control Board to determine the process and requirements to ship our wines to you. For more information, please visit the U.S. Customs and Border Protection Information Center.
The buyer will be responsible for all import taxes and duties and to clear the shipment with their own customs and alcohol authorities. For more information, please refer to your own country's government websites.